Support
Help for all three products in one place. We usually reply within one working day. Please state device, version and what you were doing, and do not send patient data.
Jump to:digital-FacebowDCAD-InboxDCAD-X QMAccount and shop
How to reach us
By e-mail or phone. For account, orders and credit the quickest way is the message in the customer portal, then we see your account right away.
digital-Facebow
The digital facebow for iPhone. The app is not tied to any lab: the practice chooses its own lab, Dentsbay makes the software.
How it works
- Create a patient: name, date of birth, case number. The data stays on your iPhone.
- Perform the scan: the app guides you step by step through frontal view, profiles and bite position. Markers on the scan body are detected automatically.
- Send to the lab: with the face scan end-to-end encrypted to the lab you linked in the app; it receives the case with DCAD-Inbox. Without the face scan also by e-mail.
Requirements
- iPhone with LiDAR and TrueDepth (iPhone 12 Pro or newer, all Pro and Pro Max models) or iPad Pro with LiDAR, iOS 17 or newer. We do not provide the device.
- For the articulator registration: the dentsbay scan body and a bite plate, both in the shop.
- In the lab: DCAD-Inbox for macOS and Windows, free, or exocad and 3Shape via the export.
- Android: closed beta on request only; there the high-resolution computation of the face scan does not run on the device but on a Dentsbay computer in Münster; the scan is deleted there after 48 hours at the latest. Request the Android beta.
Frequent questions
What does the app cost?+
The app is free; you pay per face scan: €21.99 incl. VAT per scan, the same price in the app via Apple and as credit from the shop. Scan body starter sets include scan credit.
Do I have to send to a particular lab?+
No. In the app you link the lab of your choice with its invitation code. Any lab can install DCAD-Inbox for free.
How does the scan get to the lab?+
With the face scan only via DCAD-Inbox: the case is encrypted on the iPhone and delivered via our server; we cannot open it, and it is deleted after pickup. For data protection and file size this is now the only route. Without the face scan you can also export the dataset by e-mail.
Where are scans and patient data stored?+
Exclusively on your iPhone, protected by the device encryption. dentsbay has no access.
Is face data transmitted to dentsbay?+
No. Camera, LiDAR and TrueDepth are evaluated on the device only. Details are in the privacy policy, section App.
Which software can read the data?+
exocad and 3Shape (export in the app), the free DCAD-Inbox in the lab, plus any software that imports PLY or STL.
I don't have a bite plate yet.+
Order bite plate and scan body in the shop. Until approval as a medical device you can also print the bite plate yourself from our template; the dataset is in the customer portal, where you register every self-printed plate.
The app does not detect the scan body.+
Even light without backlight, distance 30 to 40 cm, markers uncovered. If that does not help, write to us with iPhone model and iOS version.
A scan was aborted or the app crashed.+
The app offers to send a technical report to dentsbay. It contains no scans or patient data and helps us reproduce the error. Please also tell us briefly by e-mail what you were doing.
How do I get an update?+
Via the App Store like any app.
Is digital-Facebow a medical device?+
Assessment and CE marking as class IIa medical device software under the MDR are in preparation. Until then the app is not an approved medical device.
Please state iPhone model, iOS version and the app version (Settings → About).
DCAD-Inbox
The free program for the lab: receives the face scan, aligns it to the articulator and exports to exocad or 3Shape. macOS 13 (Apple Silicon) and Windows 10/11.
Set up in three steps
- Create an account: Register in the customer portal, choose the role “dental lab”, enter CAD software and articulator.
- Download: In the portal under digital-Facebow → “In the lab”, get the version for macOS or Windows and install it.
- Sign in: Sign in to the program with the e-mail and password of the account — done. Up to five computers per lab.
Requirements
- Mac: macOS 13 Ventura or newer, Mac with Apple silicon (M1 or newer). Intel Macs are not supported.
- Windows: Windows 10 or 11, 64-bit.
- Internet: To sign in with the dentsbay account, to receive cases and for updates. Work on the case runs on your computer.
- Storage: Cases are stored in a data folder on your computer; you choose the location in the settings, including an external SSD or a NAS.
- CAD: exocad or 3Shape Dental System for the export; the format is set in your lab profile.
- Computers per lab: Up to five, all signed in with the same account. DCAD-Inbox also runs next to DCAD-PAT on the same computer.
Frequent questions
What does DCAD-Inbox cost?+
Nothing. The program is free; you pay per scan in the practice app digital-Facebow.
Do I need DCAD-PAT for it?+
No. DCAD-Inbox runs on its own. DCAD-PAT, the patient record with workshop, will appear here once it is finished.
On how many computers may I install it?+
On up to five computers per lab, all signed in with the same dentsbay account.
Where are the cases stored?+
In your lab. Transfer from the app is end-to-end encrypted; only your lab can open a case.
Does the practice have to send to a particular lab?+
No. Any lab can install DCAD-Inbox. The practice links its app to your lab via your invitation code; Dentsbay makes the software, it is not the lab.
Please state operating system, program version and the e-mail address of your account.
DCAD-X QM
Online analysis in the browser with your account, the program for the lab on request, the die fit for 3Shape and exocad as a service.
Frequent questions
Which scanner do I need?+
A lab scanner that outputs STL — the 3Shape D1000 is proven. Handheld scanners are only sufficient for coarse deviations from about 0.1 mm.
How accurate is the comparison?+
As accurate as the scan. Scan the original twice and compare both scans: the scatter shows the measurement accuracy of your workflow. The tolerance should be at least three times as large.
What if only one side of the part counts?+
You mark the evaluation area in the 3D editor — by rectangle from a view, by click up to the edge or with the brush. Everything else is left out of alignment and evaluation.
Where is my data?+
With the program on your computer: scans, results and inspection reports never leave the lab. For the online analysis our server in Germany does the computing; the uploaded scans are deleted after the computation, the result stays in your account until you delete it.
Account and shop
One dentsbay account for the app, the shop, DCAD-Inbox and DCAD-X QM.
How do I create an account?+
Register in the customer portal, choose the role practice or lab, confirm your e-mail address. Labs enter CAD software and articulator in the lab profile.
Forgot your password?+
Use the link below to set a new password; the instructions are sent to the e-mail address of your account.
How do I pay?+
Immediately with PayPal or by bank transfer against invoice. Credit is booked after receipt of payment, parts are then shipped from Münster. All prices net plus VAT; prices depend on the delivery country of your account.
Where do I see my credit and orders?+
In the customer portal under digital-Facebow (scans) and DCAD-X QM (analyses); orders and invoices in the shop with the same account.
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